Head of Infrastructure & Network

Job Description

The Job

Digital Transformation

- Act as a change agent for the Infrastructure function, translating high-level digital strategies into actionable plans aligned with organisational objectives and values.

- Drive digital adoption and change management by communicating the benefits of digital initiatives, securing stakeholder buy-in, addressing resistance and implementing strategies to sustain transformation.

- Track adoption, gather feedback and adjust strategies to maintain momentum and deliver sustainable transformation.

- Coordinate budgets, resources, technology and training programmes to equip employees with the skills required for new digital tools and processes

Strategic Planning

- Develop strategic plans and technology roadmaps for JP IT Infrastructure, covering Systems and Network, aligned with JP’s digital strategy and business objectives.

- Identify, evaluate and embrace relevant technologies and solutions to enhance operational efficiency and business growth.

Operation

- Oversee IT infrastructure architecture to ensure scalability, reliability and alignment with industry best practices.

- Establish appropriate backup technologies, backup strategies and disaster recovery capabilities, ensuring recovery operations comply with IT policies and procedures.

- Ensure effective support strategies across Network, Database, Windows, Linux, Virtualization, Backup/Restoration and Storage infrastructures.

- Conduct comprehensive infrastructure capacity planning to support long-term requirements, optimal performance and future growth.

- Review network policies, documentation and change requests to ensure compliance, minimise operational impact and maximise business benefits.

Project, vendor and cost management

- Develop and manage departmental budgets, cost projections and work plan initiatives, ensuring effective resource allocation.

- Secure management and stakeholder buy-in for key projects and initiatives.

- Oversee the implementation and maintenance of servers, networks, storage and cloud services, including technical specifications and procurement processes.

- Evaluate vendor contracts and quotations, provide recommendations and manage relationships with IT vendors and external stakeholders, including contract negotiations.

- Ensure outsourced services meet Service Level Agreements (SLAs) and provide technical expertise and input to tender documents.

- Provide oversight of infrastructure projects covering technology, procurement and implementation, with regular progress updates to management and stakeholders.

Compliance

- Develop and enforce security policies and procedures to safeguard IT infrastructure and ensure compliance with regulatory requirements and industry standards.

- Assess and mitigate infrastructure-related cybersecurity risks.

- Ensure systems and operations comply with internal policies, regulatory requirements and industry best practices.

- Ensure timely rollout of system and hardware upgrades and patches.

- Manage IT infrastructure-related audits and ensure timely closure of audit findings.

People engagement

- Lead, mentor and develop high-performing teams, fostering collaboration, innovation and continuous improvement.

- Allocate resources effectively across teams to support strategic initiatives and operational needs.

- Identify training and skills development needs, assess team competencies and work with HR/training teams to implement development programmes.

- Collaborate with teams within and outside the Digital Transformation Pillar to support infrastructure operations and business needs.

- Provide guidance on technology choices and technology roadmaps to the teams

The Requirements

- Minimum 10 years’ experience in IT Infrastructure, covering design, implementation and maintenance of systems, servers, storage and networks.

- Minimum 7 years’ experience leading technical teams, with 5 years in IT infrastructure vendor and project management.

- Minimum 3 years’ experience in cloud infrastructure solutioning and maintenance, with hands-on experience in server, network, storage and security administration.

- Strong technical knowledge of VMware, Windows Server, Linux, Oracle/MS Database and cybersecurity best practices.

- Experience in IT infrastructure transformation and knowledge of relevant regulatory compliance requirements will be an advantage.