Head of Mid-Market (Enterprise Business)

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Segment Strategy & Planning:

• Develop and own the comprehensive strategy for the segment, aligning with overall company goals, for immediate and long term goals
• Define the target market, customer profile, value proposition, and competitive positioning for the segment.
• Conduct market research, competitive analysis, and customer segmentation to identify opportunities and challenges.
• Set clear objectives, KPIs, and targets for the segment's performance.
• Inform, align, influence, and enable senior management and board members to make strategic decisions that drive growth within their segment.

Financial Performance & Growth:

• Own or significantly contribute to the segment's P&L, driving revenue growth, managing costs, and improving profitability.
• Develop and execute initiatives to acquire new customers and expand relationships with existing ones within the segment.
• Forecast segment performance and report regularly to senior leadership.

Go-to-Market (GTM) Execution:

• Define and optimise the GTM strategy for the segment, including sales channels, marketing campaigns, pricing, and partnerships.
• Collaborate closely with Sales, Marketing, Product, and Customer Success teams to ensure effective execution of the GTM plan.
• Ensure sales teams are equipped with the necessary tools, training, and messaging for the segment.

Market & Customer Insight:

• Act as the internal expert and advocate for the segment.
• Gather deep insights into segment-specific customer needs, pain points, buying behaviours, and industry trends.
• Provide feedback to Product Management and Engineering teams to influence product roadmap and development based on segment requirements.

Team Leadership & Development (If Applicable):

• Lead, mentor, and develop a high-performing team dedicated to the segment
• Foster a collaborative, results-oriented, and customer-centric culture within the team.
• Manage team performance, conduct reviews, and support professional development, including management of non-performers to drive favourable results

Cross-Functional Collaboration:

• Build strong relationships and collaborate effectively with leaders across Sales, Marketing, Product, Finance, Operations, Legal, and Customer Success to ensure alignment and support for segment initiatives.
• Champion the needs of the segment across the organisation.

Performance Monitoring & Reporting:

• Track and analyse key performance indicators (KPIs) for the segment (e.g., revenue, customer acquisition cost, customer lifetime value, market share).
• Prepare and present regular reports on segment performance, insights, and strategic recommendations to executive leadership.

Additional Qualities:

• Attention to detail.
• Ability to operate at both a strategic level (1000 feet) and an execution level (ground level).
• Strong sense of ownership.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.