Hospitality Executive (Hotels)

Job description:

Primary Responsibilities:

• Assist guests with enquiries and requests
• Perform meet and greet in the lobby and in-room registration
• Perform check-in and check-out for hotel guests in the most professional and efficient manner
• Work and coordinate with other departments to satisfy guest requests/complaints
• Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service
• Seek and devise new initiatives to enhance the overall guest experience

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or its equivalent
• Min 3 years' experience in the Hotel industry, preferably in 5-star hotels
• Good technical knowledge of Front Office and Guest Services operations
• Good interpersonal, communication and supervisory skills
• Able to perform shift work, including weekends and public holidays
• Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint