I2C Specialist Korean speaking

In this role - I2C Analyst, you will play a critical part in ensuring healthy cash flow and strong customer relationships for the Korean market. Beyond managing transactional activities, you will work closely with cross-functional stakeholders, drive process excellence, resolve complex customer challenges, and contribute to the financial success of the business.

This is an excellent opportunity to gain end-to-end exposure to the Invoice-to-Cash (I2C) process, strengthen your expertise in collections, credit management, dispute resolution, and cash application, while collaborating with regional and global stakeholders in a dynamic shared services environment.

Responsibilties :

• Main point of contact for all invoicing services, including issuance of billing, performing adjustments and resolving discrepancies and disputes in accordance with policy.
• Ensure accuracy, completeness, timeliness, and quality in the issuance and delivery of customer invoices within the agreed SLA.
• Understand and ensure that the correct GST/VAT/Service Tax is applied on revenue and invoices.
• Handle cash application process, ensure timely processing and clearing of customer payments, matching them accurately against invoices.
• Ensure timely collections including performing dunning activities for overdue invoices.
• Follow up with customers to ensure prompt resolution and payment of outstanding balances.
• Post and reconcile customer claims, identifying and documenting the root cause (e.g., pricing, quantity, delivery issues).
• If a claim is justified, process and clear it with a corresponding credit memo. If a claim is not justified, coordinate with the Commercial Business Unit (CBU) to gather supporting documentation and follow up with the customer for payment.
• Manage solvency checks and monitor customer credit limits.
• Perform credit review and order release activities in accordance with internal credit policy.
• Handle customer invoice processing and outgoing payments related to TTM.
• Process AP/AR reclassifications as needed for trade settlement (TS).
• Support all month-end closing activities and reports, ensuring accuracy and completeness.
• Escalate issues timely, ensure operational issues are appropriately prioritized and resolved.
• Liaise with internal and external stakeholders to resolve customer account issues.
• Maintain proper I2C documentation and filing for audit readiness and compliance, including support in internal and external audit queries.
• Support and collaborated with team members in achieving team and individual goals ensuring that high level of customer service is maintained.

What You'll Gain

• End-to-end exposure to the Invoice-to-Cash process within a leading multinational organization.
• Opportunities to collaborate with regional and global stakeholders across Finance, Commercial, and Customer Service functions.
• Exposure to credit management, collections strategy, dispute resolution, and cash flow optimization.
• Experience driving process improvements and operational excellence initiatives in a Best-in-Class shared services environment.
• A collaborative culture that supports continuous learning, professional growth, and career development.

We're seeking a motivated and detail-oriented professional who is passionate about delivering exceptional service and thrives in a dynamic shared services environment.

• Fluent in Korean and English, enabling you to effectively support and collaborate with stakeholders across the region.
• Hold a Bachelor's Degree or higher in Accounting, Finance, or a related discipline.
• Bring at least 4 years of experience within a Shared Services Centre (SSC) environment in a multinational company, with migration or transition experience considered an advantage.
• Possess a solid understanding of Invoice-to-Cash (I2C) processes, combined with strong knowledge of accounting principles, financial controls, and reconciliation activities.
• Confident in utilizing ERP systems, preferably SAP, workflow tools, and data management solutions, alongside strong proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Experience with Power BI is a plus.
• Demonstrate the ability to manage competing priorities, work under tight deadlines, and consistently deliver accurate, high-quality results.
• Build strong relationships through your excellent communication and interpersonal skills, while maintaining a high level of attention to detail.

At Danone Business Services APAC (DBS APAC), we are a high-performing team passionate about delivering excellence, driving transformation, and creating value across the Asia-Pacific region.

Our ambition to be Best-in-Class inspires us to innovate boldly, collaborate effectively, and continuously improve the way we serve our stakeholders.

Join Us and Make a Difference

Be part of an organization where your ideas are valued, your growth is supported, and your work contributes to a larger purpose beyond business success.

Shape the future with us. Make a positive impact on people, communities, and the planet.

One Planet. One Health. By You.