Inbound Call Agent (1 Year Contract)

Responsibilities:

• First point of contact for customer enquiries, complaint, request and feedback.
• Managing large amounts of inbound calls in timely manner.
• Assisting customers with their enquiries and addressing issues regarding products and services.
• Providing support from start to finish to resolve customer inquiries or concerns.
• Ensuring customer’s satisfaction and problem is solved.

Requirements:

• Candidate must possess at least a Diploma or equivalent.
• Previous experience in a customer service role will be an added advantage.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Excellent attitude towards their work and empathy for the customers’ needs.
• Comfortable with shift working hours.
• Location at Seksyen 14, Shah Alam Selangor.
• Contract employment.
• Able to join immediately. Fresh graduates are welcome to apply.

For further details, you may contact recruiter at [email protected]