Intern CSX SG & MY

About this Position This is a hybrid role that combines Customer Service operations and continues improvement / project support, offering a unique opportunity to gain end-to-end exposure from order fulfillment to project coordination.

You will work closely with cross-functional teams including Sales, Supply Chain, and Operations, supporting both daily order execution and project tracking. This position is ideal for candidates who are detail-oriented, proactive, and interested in both business operations and project management, with strong development opportunities in a fast-paced environment.

What you ́ll do Customer Service Operations

• Process and manage customer orders, ensuring accuracy and timely execution
• Track order status and coordinate delivery to ensure on-time and in-full (OTIF) performance
• Communicate proactively with customers and sales teams regarding order progress and issues
• Monitor order fulfillment risks and collaborate with internal teams to resolve issues
• Ensure smooth information flow between customers, sales, and back-office functions

Process Improvement & Ad-hoc Support

• Support process optimization initiatives across customer service workflows
• Assist with data analysis and insights generation to improve operational efficiency
• Provide ad hoc support for cross-functional projects and team initiatives