Internship - Customer Operations & Data Support

Role

The Day-To-Day Activities

What You’ll Do

• Admin & Reporting

Handle daily administrative tasks, maintain trackers, and prepare daily/weekly reports (Excel/Google Sheets/Powerpoint).

Extract, check, and validate data used for team dashboards and campaign tracking.

• Customer Communications

Communicate with customers and stakeholders via calls and WhatsApp to share plan details, answer questions, schedule follow-ups, and confirm documentation.

Log interactions in our tracking sheet/CRM with clear next actions and timestamps.

• Internal Liaison

Act as a bridge between customers/stakeholders and internal teams. Escalate exceptions promptly.

Track case progress/SLA, follow up with owners, and close the loop with customers.

• Registration & Documentation

Gather customer information to register plans/devices, ensure all required fields are complete (forms, IDs, consents), and submit to the processing team.

Perform basic data verification/UAT checks on lists/forms to reduce rework.

• On-Ground & Event Support (as needed)

Support sign-up drives/roadshows (queue management, form checks, simple device/SIM handover logging).

Coordinate with logistics on SIM/device inventory readiness and returns.

• Analytics & Continuous Improvement

Compile weekly/monthly summaries (conversion, dropout reasons, turnaround time).

Highlight insights to improve scripts, FAQs, and customer flows.

What You’ll Learn

• Practical customer-ops skills (call handling, WhatsApp etiquette, objection handling).
• Hands-on reporting & data validation aligned to real KPIs.
• How registrations, device fulfilment, and cross-team coordination work at scale in telco.

About You

What We’re Looking For

• Currently pursuing a Degree in Business, Marketing, Communications, IT, Data/Stats, or related.
• Comfortable calling and texting customers in Bahasa Malaysia & English; clear, friendly tone.
• Solid Excel/Google Sheets fundamentals (filters, sorting, simple formulas) and PowerPoint for summaries.
• Detail-oriented, organised, and dependable with good follow-through.
• People-first mindset and patience when guiding customers through steps.
• Able to work on-site when needed (events) and occasionally travel within Klang Valley.

Nice to Have

• Tech-savvy and quick to learn new tools/systems.
• Any customer-facing, admin, or event experience (including campus activities).
• Comfortable with basic data tasks (e.g., cleaning lists, checking for completeness).
• Interest in telco and improving customer journeys.
• Positive attitude, proactive problem-solver, and a team player.