IT Engineer

About Advance Intelligence Group

Headquartered in Singapore, Advance Intelligence Group a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has over 2000+ employees and has presence across South and Southeast Asia, Latin America and Greater China serving 700+ enterprise clients, 150,000+ merchants and 30 million+ consumers. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar, Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI. We are also ranked among LinkedIn's Top 15 Startups in Singapore in 2022 - the third year in a row we've been on the list.

We serve enterprises, consumers and merchants through our key Business Units:

• ADVANCE.AI is a leading big data and AI company providing digital transformation, fraud prevention and process automation solutions for enterprise clients in banking, fintech, retail and e-commerce.
• Atome Financial offers consumers greater financial access through technology with its suite of products including Atome, a leading "buy now pay later" brand, and digital lending services such as Kredit Pintar in Indonesia.
• Ginee is a leading e-commerce merchant services technology platform serving numerous markets in Southeast Asia; providing comprehensive digital solutions for e-commerce, retail, brand and enterprise customers.

We are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

1. We foster an INNOVATION mindset
2. We achieve results with EFFICIENCY and excellence
3. We take pride in the QUALITY of our work
4. We uphold INTEGRITY in all we do
5. We embrace COLLABORATION to work across business lines and borders

About The Role

We are looking for a proactive IT Engineer to keep our workplace running smoothly, our tools sharp, and our spend smart. This role operates with minimal supervision across the moving parts of modern IT — networks, licenses, vendors, and projects — and is expected to take full ownership of every ticket, project, and contract from scoping through completion.

Key Responsibilities

• Scope, execute, and ship ad-hoc IT initiatives end-to-end, from office moves to SaaS rollouts.
• Manage hardware/software procurement and recurring payments, tracking subscriptions and keeping IT spend transparent and optimized.
• Control SaaS license allocation — assign seats, audit usage, eliminate shadow IT, and renew IT contracts.
• Maintain office network health and security, including firewalls, switches, Wi-Fi APs, and VPNs.
• Manage vendor relationships — negotiate contracts, hold partners accountable to SLAs, and build relationships that scale.
• Resolve technical issues across Windows, macOS, SaaS platforms, and IoT networks.
• Leverage AI and scripts creatively to automate complex administration tasks and optimize system efficiency.
• Coordinate cross-functionally and cross-regionally via Lark and direct communication to align operations.

Requirements

• Strong ownership mindset — treats every project, ticket, and contract as theirs to drive to completion.
• Proactive by nature — spots problems before users do, surfaces risks early, and proposes solutions rather than waiting for direction.
• Proven reliability — commitments ship, and stakeholders can count on follow-through without needing to check in.
• Self-directed — thrives with minimal supervision, prioritizes ruthlessly, and knows when to ask versus when to act.
• Solid grasp of networking fundamentals (TCP/IP, DNS, VLANs, VPNs, etc.) with confidence troubleshooting under pressure.
• Working knowledge of SSO, MFA, and SaaS admin tools (M365, Lark, Zoom, Claude, etc.).
• Good security awareness — MDM, endpoint protection, patching, password hardening, etc.
• Clear communicator across chat, ticket, and video channels, with strong follow-through to close the loop.