IT System Engineer (Ipoh, Perak)

Based in Head Office Ipoh, Perak.

What you will be doing:

• Support and manage enterprise IT infrastructure environments, including:
• ERP/SAP platforms
• Enterprise backup and disaster recovery solutions
• Windows Server (Wintel) and Linux server environments
• Microsoft 365 and related cloud services
• Infrastructure monitoring and operational tools
• Monitor system performance, availability, and capacity to ensure reliable IT services.
• Perform troubleshooting, incident resolution, and root cause analysis in collaboration with internal teams and external vendors.
• Coordinate with technology vendors on system upgrades, patches, enhancements, and infrastructure improvements.
• Participate in IT audit activities, compliance reviews, and security assessments to ensure adherence to organizational policies and industry best practices.
• Support disaster recovery planning, testing, and business continuity initiatives.
• Identify opportunities for process improvement, automation, and operational efficiency.
• Explore, evaluate, and support AI-enabled IT automation initiatives, including AI agents and autonomous task execution to improve productivity and service delivery.
• Prepare and maintain technical documentation, procedures, and operational guidelines.

What we are looking for:

• Bachelor’s Degree in IT/ Computer Science or relevant discipline with minimum CGPA 3.0 from recognized universities.
• For Executive level, fresh graduates are encouraged to apply.
• For Senior Executive level, at least 5 years of relevant experience in enterprise IT infrastructure support and administration.
• Hands-on experience or knowledge in one or more of the following areas is an advantage:
• ERP/SAP administration or support
• Microsoft 365 administration
• Windows Server and Linux administration
• Enterprise backup and recovery solutions
• Networking and cybersecurity technologies
• Relevant professional certifications (e.g., Microsoft, VMware, Linux, Cisco, cybersecurity, cloud certifications) will be an added advantage.
• Basic understanding or strong interest in modern automation technologies, AI solutions, and AI-powered IT operations.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Good written and verbal communication skills in English and Bahasa Malaysia.
• Good in teamwork and ability to collaborate with internal stakeholders and external vendors.
• Self-motivated, willing to learn, and able to adapt to evolving technologies.
• Willing to travel.