IT TECHNICAL SUPPORT ANALYST

Duties & Responsibilities

• Responsible, for installation and maintenance of all IT Hardware, infrastructure, and services.
• Oversees, network/server/workstation maintenance and troubleshooting, budgetary control, problem resolution, and information security.
• Develop positive relationship with vendor and ensure solutions applied are within company’s direction.
• Review diagnostics and assess the functionality and efficiency of systems
• Responsible administering disaster plans that will keep the company functional.
• Determine rationale and methods for upgrading company network software programs each time an update is released.
• Monitor changing network technology and deliver a technology update to the executive team each quarter
• Coordinate team to ensure task schedule are on track with regular updates.
• Comprehensive understanding of network architecture and client/server technology
• Experience with Firewall Palo Alto, SonicWALL , Cisco meraki, Server and other network security devices.
• Hands-on experience with Windows Server 2012 onward operating systems, patching, backup/restore, monitoring and other management/administration Software and components
• Experience with administration in Server virtualization technology, on
• Hands-on experience with Microsoft Active Directory and windows clustering technologies
• Hands-on experience working with SAN/NAS storage sub-systems
• Experience POS hardware devices
• Experience on SQL databases management such as backup, recovery, and maintenance.
• Has 2+ years of experience in, network topology & security and retail equipment.
• Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
• Oversees, network/server/workstation maintenance and troubleshooting, budgetary control, problem resolution, and information security.
• Develop positive relationship with vendor and ensure solutions applied are within company’s direction.
• Review diagnostics and assess the functionality and efficiency of systems
• Responsible administering disaster plans that will keep the company functional.
• Determine rationale and methods for upgrading company network software programs each time an update is released.
• Monitor changing network technology and deliver a technology update to the executive team each quarter
• Coordinate team to ensure task schedule are on track with regular updates.

Job Requirements

• Must to have: Candidate must possess at least Post-Graduate Diploma / Professional Degree in Computer Science / Software Engineering / IT or equivalent.
• Comprehensive understanding of network architecture and client/server technology
• Experience with Firewall management.

Server and other network security devices.

• Hands-on experience with Windows Server 2012 onward operating systems, patching, backup/restore, monitoring and other management/administration Software and components.
• Hands-on experience with Microsoft Active Directory and windows clustering technologies
• Hands-on experience working with SAN/NAS storage sub-systems.
• Experience POS hardware devices
• Experience on SQL databases management such as backup, recovery, and maintenance.
• Has 2+ years of experience in, network topology & security and retail equipment’s.

Good to have: Learning attitude