Junior Executive / Fresh Graduate , Customer Service Department

Job Description

To act on Early Settlement Statement (ESS) request from all customers and BPs in professional and timely manner.

Ensure related ESS reports are up-to-date.

Answer incoming and no calls are to be abandoned.

Ensure walk-in customer are well attended and record the number of walk-in customer attended on daily basis.

Attend Pertanyaan Email and social media enquiries in professional manners.

Ensure cash collected report are ready .

Complaint file to be updated timely.

Reply MR enquiry.

To assist both back room and front desk daily activities in terms of manpower.

Ensure reconciliations are up to date.

To assist team member and ensure smooth operations/

Ad-hoc duties from time to time.

Skills Required

Possess a Degree in Business, Finance, Statistics, Economics, Banking or equivalent;

Fresh Graduates are encourage to apply, guidance will be provided;

Computer literacy, familiar with Microsoft Office applications especially in Excel;

Must be able to work in a dynamic and rapidly changing environment;

Matured thinking, bright personality with good attitude and able to interact with people;

Meticulous, detail-oriented, good problem solving and analytical skills;

Strong interpersonal and good communication skills with fluency in verbal and written English and Bahasa Malaysia;

Strong time management skills and able to work effectively under pressure;

Possess a high level of commitment, integrity and responsibility; strong planning and organizational skills; and can be depended upon to complete assignments conscientiously and independently in a timely manner;

Applicant must be a Malaysian Citizen & willing to work in KL (accessible by MRT, LRT & Monorail).