Junior/Senior Operations Executive (Payments & Card Operations)

Primary Responsibilities:

• Analyze and process all dispute requests, chargebacks, representments, pre-arbitration, arbitration, and compliance transactions within Card Network.
• Review and investigate rejected chargeback transactions for recovery.
• Verify and ensure chargeback documents are provided to the acquirer and support chargeback performance.
• Draft and prepare chronological events for financial-related dispute cases.
• Perform daily reconciliation and monitoring of GL accounts.
• Ensure deliverables meet standard requirements, quality, and comply with bank policies and card scheme rules.
• Perform investigations for international payments e.g. SWIFT and comply to ISO 20022 standards.

Requirements:

• Bachelor’s degree in Finance, Business Administration, Accounting, or related field.
• At least 1-3 years of experience in card operations, chargeback, and dispute management; experience with Visa/MasterCard systems.
• Knowledge of Visa/MasterCard chargeback and dispute processes.
• Proficiency in Excel, SQL, or similar tools for reconciliation and analysis.
• Adaptability to a fast-paced environment.
• Willing to work on shift based and according to UK hours/weekends/public holidays if required.

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.