Lead, Rides Operations (Universal Studios Singapore)

Job Responsibilities

• Supervise the daily activities of crew members, ensuring adherence with departmental standards, including professional grooming, conduct, and operational protocols.
• Assist in training new and existing crew members to uphold operational and service standards.
• Maintain routine records such as lead observations, daily operating reports, ride/show quality records, timekeeping sheets, scheduling requests, and crew availability as assigned.
• Attend to guest concerns and ensure timely and appropriate resolution of emergencies.
• Ensure the park readiness and operational excellence to enhance overall guest experience.
• Support crowd control and queue management during peak periods.
• Report ride malfunctions, abnormalities, and safety concerns to management.

Job Requirements

• Minimum GCE ‘O/N’ Levels/ ITE/ Diploma in Tourism or any other relevant discipline.
• Prior operations experience of at least 1 year.

Skills/ Attributes

• Strong leadership and problem-solving abilities.
• Strong communication and interpersonal skills, including being comfortable speaking to large groups.
• Attentive to detail and safety-oriented.
• Ability to stay calm and professional in high-pressure situations.
• Able to manage time and prioritize tasks effectively.
• Team player with a positive attitude.
• Comfortable to work in an outdoor environment.
• Must be able to stand for extended periods.
• Able to perform shift work, including evenings, weekends and public holidays.