Manager, Agency Strategy

Summary

Working in an insurance agency demands a blend of sales skills, industry knowledge, customer service expertise, and a strong understanding of various insurance products to effectively serve clients and grow the business. We are seeking a seasoned and strategic-minded Agency Strategy Manager to oversee strategic planning, sales forecasting, and the development of innovative initiatives within Income. The ideal candidate will work side by side with the Head of Agency Strategy and play a pivotal role in driving sales growth and spearheading strategic projects to meet our agency’s objectives.

Job Description

Key Responsibilities include:

Strategic Planning and Development

• Drive the development and execution of assigned agency-wide strategic plans independently, ensuring alignment with the organisation’s mission and vision.
• Responsible to keep abreast of the insurance market developments, initiatives, direction etc. and propose adjustments to Agency strategy and plans accordingly.
• Ability to draw insights from sales/trend/market data and make appropriate recommendations to steer the sales team forward.
• Must have strong stakeholders’ management skills to engage with senior management, department heads, and agency partners to gain buy-in and support for strategic initiatives.

Sales Report and Forecast

• Collaborate cross-functionally with sales teams, product, marketing to develop and implement strategic action plans toward forecasted targets.
• Ensure timely communication of key imperatives (including facilitation and coordination of reports)
• Review monthly Executive Committee slides to provide valuable insights into sales performance and trends.

Sales

• Plan and recommend strategic initiatives to directly impact 4 key drivers of our business – 1) Manpower; 2) Activity ratio; 3) Case productivity; and 4) Case size
• Analyse agency performance data, competitive intelligence, and market trends to identify opportunities, risks, and areas for improvement.

Projects/Strategic Initiatives

• Develop infrastructure that need regular reviews, recommendations, and agility to tweak to support agency strategic growth and retention.
• Responsible to take the Lead role in assigned strategic projects from conception to completion, collaborating with various departments to ensure successful execution.
• Establish key performance indicators (KPIs) to track the progress of strategic initiatives and make data driven adjustments as needed.
• Occasional ad-hoc tasks and responsibilities may arise to meet the dynamic needs of the role and the organisation.

Qualifications

• Degree holder with at least 7 years of sales management experience in the insurance or financial services industry, particularly in the recent 3 years during Covid.
• A superior performance record that demonstrated strategic planning and execution and strong leadership skills is essential
• Self-driven with a proven ability to work in a dynamic sales environment and a proven track record of exceeding goals and objectives
• Proactive, independent, result-oriented, energetic with good people skills and an effective team player
• Able to communicate (written & verbal) effectively with all levels in the organization
• CMFAS (Module 5, 9, 9A), CHI, CGI or DGI, DLI or ACII/FLMI and its equivalent