Manager Customer Service Experience Center of Excellence

About this Position We are looking for an experienced leader to drive customer service excellence, manage critical supply chain escalations, and lead a high-performing team. You will work closely with customers and cross-functional stakeholders to ensure service delivery, customer satisfaction, and continuous improvement. What you ́ll do

• Lead and develop the CSX team to achieve service and performance targets.
• Manage critical supply escalations and drive timely resolution.
• Build strong relationships with customers and key stakeholders.
• Monitor KPIs, dashboards, and CRM performance.
• Lead DELCON and CAPA review processes.
• Drive customer-centric initiatives and continuous improvement projects.