Manager - Demand Management & Process Excellence

Job overview:

We are looking for a highly motivated and experienced Manager - Demand Management & Process Excellence to join the Data Analytics & Business Insights team supporting the Singapore market.

The role is responsible for managing and governing the demand pipeline across business functions, ensuring initiatives are clearly defined, prioritized, and aligned with business objectives and Data & Analytics capabilities. The role will also lead process excellence initiatives to identify opportunities for process improvement, standardization, automation and digitalization across business functions.

The ideal candidate is a strategic thinker with strong business acumen, stakeholder management and project management skills with the ability to translate business needs into actionable requirements and effectively bridge the gap between business and technical teams.

The role requires strong organizational skills, the ability to manage multiple priorities, and the confidence to engage with senior stakeholders across different functions and levels.

Key Responsibilities:

1. Demand Management & Prioritization

• Own and manage the end-to-end demand management process for the Singapore market, from business request intake through prioritization, planning and delivery.
• Engage with business stakeholders to understand business needs, objectives, pain points and expected outcomes.
• Assess and qualify incoming demands based on business value, urgency, complexity, resource requirements and strategic alignment.
• Facilitate prioritization discussions with business and Data & Analytics leadership to ensure resources are focused on the highest-value initiatives.
• Maintain a consolidated demand pipeline and provide regular visibility on demand status, priorities, capacity and delivery timelines.
• Identify dependencies, risks and potential conflicts across initiatives and proactively manage them with relevant stakeholders.
• Ensure demand requests are sufficiently defined with clear objectives, scope, expected benefits and success measures before moving into delivery.

2. Process Excellence & Business Improvement

• Lead continuous improvement initiatives across business processes to improve efficiency, effectiveness, customer experience and operational performance.
• Conduct process reviews to identify process gaps, bottlenecks, duplication, manual activities and opportunities for standardization.
• Develop and implement process optimization strategies, including automation and digital solutions where appropriate.
• Facilitate process mapping, root cause analysis and solution design with relevant business stakeholders.
• Establish opportunities to standardize processes across functions and, where relevant, align Singapore processes with regional or Malaysia best practices.
• Develop and maintain process documentation, standards and governance frameworks.
• Monitor the effectiveness of implemented improvements and identify further opportunities for optimization.

3. Business & Stakeholder Management

• Act as the key liaison between Singapore business stakeholders and the Data & Analytics team.
• Build strong relationships with business leaders, functional teams, technology teams and other relevant stakeholders.
• Facilitate workshops, requirement-gathering sessions, presentations and solution discussions.
• Translate business requirements into clear and actionable requirements for Data, BI, Data Engineering, Data Science and technology teams.
• Communicate complex technical concepts and potential solutions in a simple and business-friendly manner.
• Proactively manage stakeholder expectations, timelines, priorities and changes throughout the delivery lifecycle.

4. Project & Delivery Management

• Lead or coordinate cross-functional projects from initiation through implementation.
• Develop project plans, milestones, deliverables and success measures.
• Monitor project progress, risks, issues, dependencies and benefits realization.
• Ensure initiatives are delivered within agreed scope, timeline and quality expectations.
• Coordinate with Data & Analytics teams and external technology partners where required.
• Support change management, user adoption, training and post-implementation activities.

5. Data & Analytics Enablement

• Work closely with Data Engineers, BI Developers, Data Scientists and other technical teams to ensure business requirements are translated into effective data and analytics solutions.
• Ensure data requirements, availability, quality and business definitions are clearly understood before solution development.
• Support the identification of relevant data sources and assess data availability and limitations.
• Collaborate with analytics teams to identify opportunities to generate actionable insights from business data.
• Promote data-driven decision making by helping business teams understand and utilise available data and analytics capabilities.
• Work with relevant stakeholders to identify and resolve data quality issues that impact reporting, analytics and business decisions

6. Key Deliverables

• Effective and transparent demand management process for the Singapore market.
• Prioritized and well-defined demand pipeline aligned with business priorities.
• Improved visibility of Data & Analytics initiatives, capacity and delivery commitments.
• Process improvement and standardization across key business functions.
• Identification and implementation of automation and digitalization opportunities.
• Strong alignment between business requirements and technical solutions.
• Improved stakeholder experience and adoption of Data & Analytics solutions.
• Measurable business benefits from process excellence and analytics initiatives.

Required Qualifications & Experience

• Bachelor's degree in Business Administration, Information Technology, Data Analytics, Computer Science, Engineering or a related discipline.
• Typically 6–10 years of relevant experience in business analysis, demand management, process excellence, project management, consulting, digital transformation or data & analytics.
• Experience managing multiple projects, business demands and stakeholders simultaneously.
• Strong experience in business process analysis, process mapping and continuous improvement.
• Experience working with cross-functional business and technology teams.
• Strong understanding of data, analytics and technology solutions, with the ability to translate business needs into technical requirements.
• Experience in Agile or other structured project delivery methodologies is an advantage.
• Experience in the retail, hospitality or quick-service restaurant industry is an advantage.
• Willing and able to travel to Singapore as when required

Key Competencies

· Strong stakeholder and relationship management

· Strategic and analytical thinking

· Demand and portfolio management

· Process improvement and optimization

· Project and change management

· Business requirements analysis

· Data-driven problem solving

· Strong communication and presentation skills

· Ability to influence without direct authority

· Strong organizational and prioritization skills

· Proactive and solution-oriented mindset

· Ability to work independently and manage ambiguity

· Strong attention to detail with a focus on business outcomes