Manager- General Ledger Tower (Finance Shared Service Center)

Position Purpose

Lead and manage the General Ledger (GL) Tower supporting the Malaysia and Singapore markets within the Finance Shared Services Center (SSC). This role oversees General Ledger, Accounts Receivable (AR), and Leasing functions while ensuring operational excellence, compliance, and service delivery in line with agreed Service Level Agreements (SLAs).

Principal Accountabilities

In addition to adhering to company policies and procedures, key responsibilities include but are not limited to:

Core Responsibilities

1. Leadership & Team Management

• Lead, coach, and develop team members to enhance productivity, accuracy, and professional growth.
• Identify and close process knowledge gaps within the team through continuous guidance and knowledge sharing.
• Act as the primary escalation point to resolve operational issues within the team and across the supported markets.
• Support the Head of Department (HOD) in maintaining strong relationships with market stakeholders and ensuring service excellence.
• Undertake ad hoc assignments and projects as assigned by the HOD.

1. Operational Management

• Oversee daily General Ledger, Accounts Receivable, and Leasing operations to ensure accuracy, integrity, and compliance with established controls and standards.
• Oversee month-end closing activities for all GL Tower functions to ensure timely and accurate financial reporting.
• Review and approve:
• Journal entries
• Balance sheet reconciliations
• AR billings and collections
• AR aging reports
• Statements of account
• Lease contract maintenance (lease-in and lease-out)
• Leasing worksheets
• Ad hoc reports prepared by team members
• Ensure all operations are delivered within agreed Service Level Agreements (SLAs) and performance expectations.
• Respond promptly and effectively to requests from Market Managers and stakeholders.

1. Governance, Compliance & Audit

• Serve as the Subject Matter Expert (SME) and Process Owner for General Ledger Tower processes.
• Ensure compliance with internal controls, company policies, governance requirements, and accounting standards.
• Respond to audit requests and queries on a timely basis, including statutory and special audits.
• Lead annual process review sessions with the markets and ensure Detailed Procedure Documents and Process Flowcharts are updated accordingly.

1. Stakeholder Management & Reporting

• Build and maintain effective working relationships with market stakeholders across Malaysia and Singapore.
• Present monthly SLA performance results and operational metrics during review meetings with Market Managers.
• Proactively lead discussions and provide recommendations to address operational challenges and service improvements.

1. Continuous Improvement & Process Excellence

• Analyze SLA trends and operational data to identify improvement opportunities and implement action plans.
• Drive continuous process improvement and workflow enhancement initiatives to improve efficiency and service quality.
• Standardize and streamline best practices across the Malaysia and Singapore markets to ensure operational consistency and efficiency.
• Conduct periodic FTE and workload reviews to optimize resource utilization, improve productivity, and support business growth.

Requirement

Education & Professional Experience

• Bachelor’s Degree in Finance, Accounting, or a related discipline with a strong understanding of bookkeeping and accounting principles.
• Minimum 8 years of relevant working experience, including at least 3 years in a supervisory role within a Shared Services Center (SSC) environment.
• Strong functional knowledge of General Ledger, Accounts Receivable, and leasing processes.
• Hands-on experience with SAP S/4HANA systems.

Technical & Functional Competencies

• Proficient in Microsoft Office applications, particularly Excel.
• Strong analytical, problem-solving, and decision-making skills.
• Good understanding of internal controls, compliance, and audit requirements.
• Ability to analyze operational data and drive process improvements.

Leadership & Interpersonal Skills

• Strong leadership, coaching, and talent development capabilities.
• Excellent interpersonal, communication, and stakeholder management skills.
• Able to work independently as well as collaboratively with cross-functional teams.
• Hands-on, proactive, and results-driven with a strong “can-do” attitude.
• Self-sufficient with the ability to manage conflicts constructively and focus on resolution.

Personal Attributes

• Meticulous, detail-oriented, and highly organized.
• Adaptable and capable of multitasking in a fast-paced environment while effectively managing priorities.
• Self-motivated with a continuous improvement mindset.
• Good command of written and spoken English.