MANAGER, SALES
Carsome
Job Title
Manager, Sales
Work Location
CARSOME SDN BHD
Embark on a career at CARSOME, where our vision is to create the most trusted vehicle ownership ecosystem that is driven by technology and data. Join us in our mission to deliver unparalleled peace of mind to customers throughout their pre-owned vehicle ownership experience. At CARSOME, we are guided by values that prioritize our customers, encourage collaborative problem-solving, strive for continuous improvement, and foster bold yet thoughtful innovation. We're committed to efficient, humble leadership and taking ownership in our roles, always aiming to positively impact our employees, customers, and community.
About You!
In this role you will support the Branch Manager to achieve sales target
Your Day-to-Day
Supporting/assisting the Branch Manager on:-
- Developing consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions
- Achieve a variety of objectives for the assigned district by collaborating effectively to improve the fixed operations overall customer experience, retention, and profitability.
- Facilitate daily huddle to understand the Sales team’s challenges and to provide direction/solutions
- Implementation of quarterly, monthly, weekly, and daily strategies and initiatives to achieve development, sales, and profitability goals
- Evaluates customer experience based on data and observations, and steers continuous improvements / problem resolution to build customer loyalty.
- Provide a framework, and support, for the Retail Sales in the development, achievement, and evaluation of Vehicle Sales management strategies and objectives.
- Establish the execution of operation excellence to maximize the acquisition and support of Retail Sales partners / customers, sales efficiency, and great customer experiences
- Provide clear and inspirational leadership to motivate and develop the team to deliver high quality, Sales‐centric efforts.
Your Know-How
- 5+ years of experience in a management / business development / sales in a leading e-commerce / automotive / retail company, ideally with P&L and / or performance responsibility
- 3+ years of experience in leading (sales) teams in a dynamic environment
- A strong track record of scaling and structuring full-scope sales organizations
- Experience in dealing with external partners and B2C customers at all levels
- Proven track record through above-average performance at individual and team level
- A commercial mindset with excellent communication and sales skills
- Strategic thinker who effectively uses data, logic, and instinct to identify problems, and implement solutions
