Manager Service Desk & Asset Management

JOB PURPOSE

We are seeking a Manager, Service Desk & Asset Management to lead service desk delivery, ICT asset management, service-level management and vendor performance, ensuring reliable services and minimal business disruption across MISC Group.

PRINCIPAL ACCOUNTABILITIES

• Lead service desk operations, resources, issue resolution and continuous improvement initiatives.
• Manage ICT asset procurement, distribution, inventory and periodic verification in line with audit requirements.
• Oversee vendor performance and recommend service improvements within agreed SLAs.
• Manage service catalogues, service-level requirements and service-quality plans.
• Support contract and tender evaluation, commercial negotiation and contracting recommendations.
• Plan budgets, enforce ICT policies and compliance requirements, and lead team capability development.
• Coordinate physical and virtual event support and enable event producers through training.

EXPERIENCE & REQUIREMENT

• Bachelor’s degree in Information and Communication Technology or equivalent.
• 10 to 12 years of relevant experience, including ICT management exposure.
• 3 to 5 years of specific experience in ICT operations support, service desk or customer support.
• Strong capability in ICT asset management, incident and problem management, service-level management, project monitoring and stakeholder engagement.
• Demonstrated ability to coach teams and manage vendors, budgets and service improvement.

SKILLS

3 to 5 years of specific experience in ICT operations support, service desk or customer support, Strong capability in ICT asset management, incident and problem management, service-level management, project monitoring and stakeholder engagement, Demonstrated ability to coach teams and manage vendors, budgets and service improvement