MANAGER, TELESALES

Key Responsibilities:

• Set appointments with featured users for Account Managers and Account Executives, and generate leads through competitor platforms and other channels.
• Engage dealers in assigned areas to promote products and services, convert users into paying customers, and work towards monthly car sales and listing targets.
• Transfer stock listings from competitor websites or magazines and train dealers on how to use the product.
• Contact and follow up with dealers to resolve inconsistencies, understand customer needs, and maintain strong relationships.
• Perform at least 30 successful business calls daily and provide daily reports on closed-won and closed-lost accounts by territory.
• Build, revive, and manage customer accounts while gathering and analysing market intelligence from assigned areas.
• Monitor and manage team performance and ensure effective engagement with dealers.
• Liaise with internal departments to ensure listing quality standards are maintained.
• Participate in team meetings and contribute feedback and ideas to support business growth.
• Work closely with Management and undertake additional duties or projects when required.

Authorization / Structure

• Assist dealers with password resets and account-related access issues.
• Create accounts for new customers and follow assigned responsibilities as directed by the HOD.

Requirements:

• Minimum SPM qualification or equivalent.
• At least 2 years of relevant experience in sales and leadership.
• Good product knowledge and understanding of sales processes.
• Proficient in Microsoft Office and other basic computer applications.
• Able to communicate in Mandarin is an added advantage .
• Strong telephone communication skills with a courteous manner.
• Good time management skills.

Work Location:

iCar Asia Sdn Bhd

Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur