Negotiator, CCO - Secured Collection and Recovery (SG) MY

Summary

Manage delinquent accounts with objective to regularise account and recovery of outstanding loans.

Job Description

• Contact customers to secure payment of arrears towards regularizing their accounts
• Provide customers with clear and accurate payment instruction/ account information
• Negotiate with financially distressed customers to establish optimal loan workout arrangements so as to minimize credit losses
• Recommend and execute appropriate legal actions to recover account outstanding when necessary
• Maintain and update all dunning records factually and timely into the collections system

Follow up customer queries and escalate to Team Manager if required