Officer, iCIMB & CCBO - SSCCO (SST Dispute Management) MY

Summary

To effectively carry out duties/ responsibilities within the framework and in accordance to prescribed procedures to achieve the agreed SLA & departmental goals

Job Description

1. To attend and investigate on customer disputed transactions through CIMB Self Service Terminals (SST)/ CIMB Clicks made by proprietary customers and other Financial Institutions.
2. To liaise with other Financial Institutions on status of customer disputed transactions.
3. To attend to email and calls from branches/ CRU/ Call Centre and other Financial Institutions on customers’ disputed transactions.
4. To prepare daily and monthly reports.
5. Any other responsibilities/tasks as assigned by the Management from time to time.