Officer, Logistic Operations (Return)

Duties & Responsibilities

• Manage daily return operation activities and ensure timely processing
• Verify returned items and maintain accurate documentation records
• Coordinate with warehouse, transport, and store teams regarding return issues
• Monitor return status and follow up on pending cases
• Prepare daily and weekly return reports
• Ensure inventory accuracy for returned products
• Handle discrepancies, damages, and escalation cases professionally
• Ensure compliance with company SOP and operational procedures
• Support smooth logistics flow and minimize return delays

Job Requirements

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 1–2 years experience in logistics, warehouse, or return operations preferred.
• Good knowledge in inventory and return process handling.
• Basic computer knowledge, especially Microsoft Excel and reporting.
• Good communication and coordination skills.
• Able to work in a fast-paced operational environment.
• Strong problem-solving and follow-up skills.
• Detail-oriented and responsible in handling documentation and records.
• Able to work independently and as a team player.
• Willing to work extended hours when required.