Operation Associate

Job Description

Do you enjoy helping customers and being part of a team that keeps things running smoothly? Join us as an Operation Associate and help create a safe, efficient, and enjoyable shopping experience for our customers.

Grow Your Career, Your Way

Whether you're starting your career, returning to work, or looking for greater flexibility, there's a place for you here.

• Gain hands-on retail experience in a dynamic environment.
• Learn new skills across different areas of store operations.
• Build your confidence and experience while working in a way that fits your life.

What You'll Do

As an Operations Associate, you will:

• Provide excellent customer service across different areas of the store.
• Support stock replenishment, inventory accuracy, and product availability.
• Assist customers at self-checkout and help resolve basic payment or operational issues.
• Support Click & Collect, customer collections, and queue management.
• Process customer returns according to company procedures.
• Help maintain a clean, safe, and well-organised shopping environment.
• Support IKEA Food operations with customer service and stock replenishment when required.
• Follow operational procedures, safety standards, and company requirements.
• Work across different operational areas based on business needs and priorities.

What We're Looking For

• Passion for customer service and helping people.
• Friendly, reliable, and able to work well with others.
• Comfortable working in a fast-paced retail environment.
• Good attention to detail and ability to follow procedures.
• Flexible and willing to learn different tasks and responsibilities.
• Comfortable using digital tools and technology.
• Local Malaysians are encouraged to apply
• Above 18 years old
• Sales-driven and enthusiastic about working with others in a team
• Able to work on rotating shifts, public holidays and weekends
• Able to work in a fast-paced retail environment
• You take pride in how you present our product range to customers

Why Join Us?

• Opportunity to gain experience across multiple areas of retail operations.
• Supportive and inclusive team environment.
• Ongoing learning and development opportunities.
• Be part of a global brand that aims to create a better everyday life for many people.

Apply now and become part of the IKEA Kuching team.

About the Company

Our vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.