Operation Planning & Excellence (Last Mile - Route Optimisation) - SPX Express

Job Description

• Support day-to-day operations planning and operational validation across SPX Express' last-mile delivery operations, including handling ad-hoc operational and BPO-related requests.
• Work closely with relevant stakeholders to assess operational requirements, validate processes and identify gaps or issues that may impact operational performance.
• Support courier route planning and optimisation using internal fleet systems, considering geographical coverage, travelling distance, courier capacity and other operational constraints.
• Analyse operational and courier performance data to identify trends, root causes and opportunities for improvement.
• Identify and implement small-scale process improvements to improve operational efficiency, productivity and overall service performance.
• Coordinate and project manage operational initiatives from planning through implementation, working closely with cross-functional teams and ground operations.
• Develop dashboards, analytical tools and templates to support operational monitoring, validation and decision-making.
• Work closely with ground operations to understand day-to-day operational challenges and translate insights into practical solutions.
• Support the development and implementation of new processes, including updating SOPs and supporting training where required.
• Prepare proposals, performance updates and reports for presentation to management.
• Collaborate with internal teams and provide support on other operational planning and improvement initiatives as required.
• Willingness to conduct short-distance travel to hubs when required to understand operational issues and support implementation.

Requirements

• Candidates must possess at least a Bachelor's Degree in a relevant field (e.g. Business, Engineering, Logistics, Supply Chain Management or equivalent).
• Strong analytical and problem-solving mindset, with the ability to work with data and translate findings into actionable recommendations.
• Proficient in Google Sheets / Excel and Google Slides, with the ability to analyse data, build templates and prepare management presentations.
• Strong organisational and project management skills, with the ability to manage multiple workstreams and priorities independently.
• Well-developed interpersonal and communication skills, with the ability to work effectively with both HQ and ground operations teams.
• Detail-oriented, adaptable and comfortable working in a fast-paced operational environment with changing priorities.
• Familiarity with last-mile delivery, logistics or BPO operations is preferred.
• Willingness to travel to hubs within Malaysia is an advantage.