Order Entry Specialist

Our Opening and Your Responsibilities

• Perform Email Triage as needed, containing

enquiries, orders & complaints

• Acknowledge and enter sales orders (or

complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines

• Execute and manage order processing transaction

accurately and promptly

• Billing plan/ downpayment creation during order

entry

• Identify, investigate and resolve errors or

discrepancies in orders or data, communicating with relevant stakeholders to resolve issues promptly

• Where appropriate, implement preventive measures

to avoid recurrence

• Perform housekeeping activities for open orders
• Receive and carry out directions as provided by

team leader

• Always demonstrate accuracy of work
• Review documentation and work according to procedures

laid out

• Schedule work to be completed within set

timeframes

• Communicate with teams/peers and team leaders to

optimize work completion

• Ensure company guidelines and policies are always

met

• Achieve Key Performance Indicators (KPI’s) and

meet Development Plan

• Support service and customer priority strategies
• Support cost reduction and/ or process

improvement initiatives

What You Need to Succeed

Key Behavioural Competencies Required

Competencies:

• Excellent analytical, interpersonal &

communication skills

• Highly customer & business oriented
• Self-starter

with a proactive approach

• Strong

interpersonal skills and influencing ability

• Analytical

skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive

• Innovative

to challenge conventional practices and suggest better approaches

• Passionate

to be tenacious and resilient

• Solution

driven mindset

Technical Skills, Knowledge and Experience Required

Mandatory:

• Diploma or BS/BA Business Administration, Statistics,

Economics, Logistics, or related degree

• Fluent in English. Knowledge of other Asian languages

an added asset

• A good team player with ability to work cross culture

and function.

Preferred:

Flexible to work in different global time zones for meetings and calls.

Our Offer to You

• Permanent employment basis; conditions are based on the contract of employment
• 1.5 months contractual bonus
• Medical care with dental entitlements
• Life insurance coverage
• Accessible to public transport
• Diversity, flexible and fun working culture

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.