Order Processing Officer (Neo Group Bakery)

Job Summary:

We are looking for a proactive and detail-oriented individual to join our team to handle customer orders, inventory processing, and coordination across departments to ensure timely fulfillment and billing.

Job Responsibilities:

• Handle enquiries and process orders from outlets, institutional customers, and corporate clients.
• Process inventory orders from outlets.
• Process all orders and coordinate with the Production and Distribution departments within the required timelines.
• Process billing for customer, institutional, overrun, and inventory orders within the required timelines.
• Respond to enquiries and orders from outlets and corporate customers.
• Liaise with the Production, Store, and Logistics departments to fulfil customer orders.
• Ensure daily invoices for institutional and corporate customers are scanned and saved into Therefore.
• Ensure hard copies of home delivery tax invoices, customer order forms, and related customer information are shredded weekly in accordance with PDPA guidelines.
• Any other duties as assigned by the Company from time to time.
• The Company reserves the right to assign additional responsibilities or transfer employees to other sections where operationally required.

Job Requirements:

• Minimum GCE ‘O’ Level or equivalent; diploma in Business Administration or related field is a plus.
• At least 1 year of relevant experience in order processing, customer service, or administrative support.
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with inventory or order management systems is an advantage.
• Good communication and coordination skills.
• Strong attention to detail and ability to meet deadlines.
• Able to work independently and as part of a team in a fast-paced environment.
• Familiarity with invoicing, filing systems, and PDPA guidelines is preferred.
• Willing to work in the West (e.g. Boon Lay).
• Candidates who are able to commence work at short notice will have an advantage.