Order-to-Cash (O2C) Manager

About the Role

The O2C Manager will own and continuously improve the end-to-end Order-to-Cash cycle, from customer order validation and credit management through billing, accounts receivable, collections, dispute resolution, cash application, and reconciliation. Reporting directly to the CFO, this role will strengthen cash flow, working capital, financial control, and customer experience while providing clear performance insights to senior leadership.

Job Responsibilities

• Lead the complete O2C process, including order validation, customer master data, credit assessment, billing, accounts receivable, collections, dispute management, cash application, account reconciliation, and period-end close.
• Develop and execute strategies to accelerate cash conversion, reduce overdue receivables and bad-debt exposure, and improve working capital.
• Establish credit policies, approval limits, collection strategies, escalation protocols, and payment-term governance in partnership with the CFO and commercial leaders.
• Ensure accurate, timely, and compliant invoicing, revenue-related postings, reconciliations, provisions, and management reporting.
• Review aged receivables, high-risk accounts, unapplied cash, deductions, billing exceptions, and customer disputes; drive prompt root-cause resolution.
• Own O2C controls, standard operating procedures, audit readiness, segregation of duties, and compliance with accounting standards, tax requirements, and company policies.
• Lead, coach, and develop the O2C team; set objectives, allocate resources, manage performance, and build succession capability.
• Partner with Sales, Customer Service, Operations, Supply Chain, Legal, Tax, Treasury, and IT to resolve issues and improve customer outcomes.
• Provide the CFO with regular dashboards, cash forecasts, risk assessments, variance analysis, and recommendations for corrective action.
• Drive standardisation, automation, ERP optimisation, and continuous improvement across the O2C operating model.
• Manage banking, payment, collection-agency, credit-insurance, or outsourced service-provider relationships where applicable.

Qualifications and Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline; a professional accounting qualification is preferred.
• At least 8 years of progressive experience in accounts receivable, credit, collections, billing, cash application, or broader O2C operations, including at least 3 years in a people-management or process-leadership role.
• Demonstrated ownership of an end-to-end O2C process in a complex, multi-entity, regional, or shared-services environment.
• Strong knowledge of accounting principles, internal controls, credit risk, working-capital management, and financial close processes.
• Hands-on experience with a major ERP platform and reporting or analytics tools; experience with O2C automation, workflow, or collections platforms is advantageous.
• Proven ability to deliver measurable improvements in DSO, cash collection, billing quality, dispute resolution, and process efficiency.
• Strong business English and the ability to communicate clearly with senior leaders, customers, and cross-functional stakeholders.