Outlet Lead

Job Responsibilities:

• Report directly to the District Manager on all operational matters, including outlet performance, operational consistency, product quality, and customer service standards, and take prompt corrective actions when required.
• Manage and oversee the daily operations of the assigned outlet to ensure smooth workflow, operational efficiency, and compliance with company standards.
• Plan, prepare, and manage staff duty rosters to ensure sufficient manpower coverage at all times, aligned with business needs and labour targets.
• Monitor and ensure accurate staff attendance, punctuality, and discipline, and address any attendance or performance issues promptly.
• Conduct inventory management, including regular stock counts, stock reconciliation, stock ordering, and maintaining optimal inventory levels to prevent shortages or wastage.
• Ensure proper handling, storage, and control of all inventories, products, and operational supplies in accordance with company procedures.
• Execute and coordinate staff training programs, including onboarding for new hires, skills training, SOP adherence, and continuous development, and monitor staff performance and progress.
• Supervise and ensure full compliance with operational SOPs, company policies, hygiene standards, and safety regulations at the outlet level.
• Maintain and ensure the highest level of customer service standards, coach team members, and resolve customer feedback or complaints professionally and promptly.
• Monitor outlet sales performance and operational productivity, identify improvement opportunities, and support initiatives to achieve sales and operational targets.
• Prepare and submit required operational reports, inventory reports, and other documentation accurately and on time.
• Investigate, report, and address staff misconduct, operational issues, or SOP non-compliance, and escalate matters to the District Manager when necessary.
• Lead, supervise, and motivate the outlet team to ensure accountability, teamwork, and consistent execution of company standards.
• Perform any other duties, assignments, or special projects as directed by the District Manager or Management.

Job Requirements:

• Must possess at least a SPM/Diploma certificate in any field.
• Minimum 3 years of retail experience in managerial level
• Strong leadership and coaching skills
• Positive attitude and willingness to learn
• Willingness to work overtime and Public Holiday if required
• Excellent presentation, communication, problem-solving, interpersonal, and time-management skills
• A valuable team player and able to work independently
• Computer literate with good command of both written and spoken English and Malay
• Confident, proactive, able to work under pressure and meet tight deadlines
• Possess own transport and willing to travel