PHARMACY ASSISTANT, PHARMACY

Main Responsibilities:

• Screen, check, analyze, and process incoming prescriptions (inpatient, outpatient, and discharge) for completeness, legality, and accuracy prior to dispensing.
• Execute, process, and operate prescription filling and dispensing procedures in accordance with approved pharmacy protocols and policies.
• Check, prepare, and countercheck prepared medications against original prescriptions to ensure accuracy, completeness, and patient safety.
• Dispense, provide, and distribute medications to patients with appropriate usage instructions, escalating complex queries to the Pharmacist.
• Produce, compound, execute, and process pharmaceutical preparations ( mixtures, dilutions) for stock or extemporaneous use under pharmacist supervision.
• Repack, label, check, and implement proper packaging standards for bulk medications to ensure traceability and regulatory compliance.
• Implement, execute, and maintain the “5 Rights” of medication safety throughout dispensing and distribution processes.
• Gather, collate, analyze, and monitor stock and usage data to ensure adequate supply levels and prevent shortages or overstocking.
• Prepare Indents for floor medications in accordance with inventory procedures.
• Check, analyze, rotate, and monitor slow-moving and short-expiry medications, and submit discrepancy reports to the Pharmacist.
• Unpack, check, process, collate, and record ward-returned medications accurately in line with hospital policy.
• Operate, implement, and analyze inventory and stock control systems to ensure real-time tracking, reconciliation, and reporting.
• Participate, assist, collate, and submit pharmacy and hospital stock-taking data, variance reports, and reconciliation findings.
• Compile, collate, analyze, and submit daily and monthly pharmacy statistics in line with quality indicators and reporting requirements.
• Implement, operate, check, and process discharge billing reconciliation and finalization accurately using electronic billing systems.
• Install, operate, and implement electronic pharmacy systems for prescription entry, inventory management, and billing functions.
• Liaise, communicate, and collaborate effectively with pharmacists, doctors, and nursing staff to support patient care and workflow efficiency.
• Guide, assist, provide, and support new pharmacy assistants and trainees in daily operational activities.
• Analyze, provide feedback, and propose workflow and process improvements to enhance service coordination and efficiency.
• Identify and submit reports on medication errors, incidents, and near misses promptly to the Pharmacist or Chief Pharmacist.
• Implement, execute, and maintain safe handling, labeling, and storage procedures for all medications in accordance with policy.

Other Duties and Responsibilities

• Perform any other responsibilities as assigned by immediate superior or hospital management

Education:

• Diploma in Pharmacy

Knowledge and Experiences:

• Should demonstrate evidence of training in hospital setting during his/her undergraduate Diploma.
• Able to communicate fluently and write in English language and Bahasa Malaysia

Skills & Competencies:

Special skills required

• Proficient in common computer applications
• Ability to check and detect errors during dispensing of medications.
• Has good communication, counseling and interpersonal skills

Personal attributes

• Reliable, dependable, enthusiastic and self-motivated.
• Demonstrate ability to work independently with minimum supervision as well as in a team.
• Ability to work flexibly and weekends and/ or public holiday.
• Contribute to team leader where appropriate and ability to work on own initiative.