Public Affairs Executive (Factory Visit & Public Engagement)

About the Role

We are looking for a Public Affairs Executive to support our public engagement initiatives and manage key visitor-facing operations.

This role is responsible for managing factory visit programmed and in-house retail operations, while supporting public engagement, CSR activities, reporting, and departmental operations to strengthen corporate reputation and deliver a positive visitor experience.

Key Responsibilities

Factory Visit Management

• Lead the planning, coordination, and execution of factory tour programmed.
• Act as the main presenter for factory visit sessions in both English and Bahasa Malaysia.
• Manage the booking system, including scheduling, confirmations, and visitor coordination.
• Ensure smooth visitor experience and on-ground programmed delivery.
• Collect visitor feedback and support continuous improvement of the factory tour experience.

In-house Retail Management

• Oversee the daily operations of the in-house retail.
• Manage inventory, product display, stock replenishment, and merchandising.
• Handle vendor coordination and supplier management.
• Monitor basic sales performance and operational requirements.

Public Engagement & CSR

• Support CSR programmes, school visits, and community engagement activities.
• Coordinate product sponsorship requests and related documentation.
• Support engagement and coordination with external stakeholders.

Reporting & Performance Tracking

• Prepare reports for factory visits, in-house retail, and engagement activities.
• Compile and analyse feedback and basic performance data.
• Support departmental KPI tracking and reporting.
• Manage administrative matters including quotations, invoices, vendor coordination, and CAPEX tracking.

Inventory & Assets

• Manage store room inventory and promotional materials.
• Conduct asset verification and ensure proper tracking of departmental assets.
• Ensure facilities and engagement areas are properly maintained.

General Support

• Provide overall operational and administrative support to the department.
• Perform any other duties assigned by management from time to time.

What We're Looking For

• Bachelor's Degree in Public Relations, Mass Communication, Corporate Communication, Business Administration, Marketing, or other related disciplines.
• Good communication and presentation skills in English and Bahasa Malaysia.
• Comfortable conducting presentations and engaging with visitors, students, community groups, and external stakeholders.
• Good coordination, planning, and organizational skills.
• Able to manage multiple activities, schedules, and administrative matters effectively.
• Proficient in Microsoft Office applications.
• Experience in public engagement, event coordination, CSR, visitor management, retail operations, or corporate communications will be an added advantage.
• Fresh graduates with strong communication and presentation skills are encouraged to apply.