QA EXECUTIVE (MK)

Duties & Responsibilities

1. Quality Assurance Process Development

- Design, implement, and maintain quality assurance processes and procedures.

- Develop, review, and update quality standards, guidelines, and related documentation.

- Ensure quality systems comply with company policies and regulatory requirements.

2. Audit & Inspection

- Conduct regular internal audits to assess compliance with quality standards and procedures.

- Collaborate with internal and external stakeholders to address non-conformance and implement corrective actions.

- Support external audits and ensure audit readiness.

3. Quality Control

- Monitor and evaluate product and service quality throughout the production process.

- Investigate quality issues and implement corrective and preventive actions (CAPA).

- Ensure compliance with food safety and quality standards.

4. Documentation & Reporting

- Maintain accurate and up-to-date records of quality assurance activities, inspections, findings, and corrective actions.

- Prepare and present quality reports, analysis, and recommendations to management.

- Ensure all quality documentation is properly controlled and maintained.

5. Continuous Improvement

- Identify opportunities to improve quality processes, operational efficiency, and product consistency.

- Collaborate with cross-functional teams to implement continuous improvement initiatives.

- Monitor the effectiveness of improvement actions and recommend further enhancements where necessary.

6. Training & Quality Awareness

- Conduct training on quality assurance processes, food safety requirements, and quality standards.

- Promote a culture of quality awareness and continuous improvement across the organization.

7. Customer Feedback & Quality Improvement

- Collect, monitor, and analyze customer feedback related to product and service quality.

- Investigate customer complaints and implement improvement measures to enhance customer satisfaction.

8. Laboratory Management

- Monitor and oversee daily laboratory activities.

- Manage laboratory inventory and place orders for laboratory supplies based on stock requirements.

- Prepare and provide product testing reports based on microbiological analysis.

9. Other Responsibilities

- Perform any other duties or assignments as directed by the immediate superior in line with departmental objectives and company KPIs.

Job Requirements

Must Have

- Diploma or Bachelor's Degree in Food Science, Food Technology, or a related food science discipline.

- Minimum 1–2 years of experience in the food manufacturing or food processing industry.

- Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.

- Strong time management and organizational skills.

- Good reporting, documentation, and communication skills.

- Positive attitude with a proactive approach to problem-solving.

- Demonstrates initiative in identifying and preventing food safety issues.

- Able to work independently with minimal supervision.

Good to Have

- Hands-on experience with laboratory testing or laboratory operations.

- Knowledge of Halal requirements and certification standards.

- Familiarity with HACCP, GMP, ISO 22000, FSSC 22000, or other food safety management systems is an added advantage.