Quality Engineer (Supplier/Metrology/Calibration)

UWC

Customer Quality Engineer (CQE)

Serve as the primary point of contact for customer quality-related inquiries, concerns, and issues.
Collaborate closely with customers to understand their quality expectations, address inquiries, and provide timely updates on resolution progress.
Responsible for handling and reply complaint and CAR from customers in timely manner.
Assess product quality by conducting thorough inspections, tests, and validations to ensure compliance with customer specifications and industry standards.
Analyze testing data and communicate findings to relevant stakeholders, recommending improvements as needed.
Utilize root cause analysis methodologies to investigate and identify the underlying causes of quality issues reported by customers.
Collaborate with internal teams to develop effective corrective and preventive actions, ensuring sustainable solutions.
Lead or participate in continuous improvement projects aimed at enhancing product quality, reducing defects, and improving overall customer satisfaction.

Establish and maintain effective quality assurance processes for suppliers, including monitoring their performance through regular audits, inspections, and assessments.
Develop and implement quality agreements with suppliers, outlining quality expectations, standards, and responsibilities.
Collaborate with the Procurement team to assess and qualify potential suppliers based on quality, capability, and compliance with industry standards.
Conduct supplier audits and evaluations to assess their quality management systems, processes, and capabilities.
Collaborate with suppliers to identify areas for improvement, provide guidance on quality best practices, and support their continuous improvement initiatives.
Work closely with suppliers to address quality concerns, implement corrective and preventive actions (CAPAs), and drive root cause analysis.
Collaborate with suppliers to implement risk reduction measures and contingency plans.
Drive continuous improvement initiatives aimed at enhancing supplier quality, reducing defects, and optimizing supply chain efficiency.

Management, maintenance and troubleshooting of inspection, measurement, and test equipment.
Evaluation and analyzation of calibration, verification and measurement data.
Design inspections and testing method and create work instruction for Internal Verification.
Maintain calibration laboratory and/or quality systems & data base ( Sytline ).
Responsible for the effectiveness of manufacturing controls and inspection methods to guarantee customer satisfaction.
Directs engineering, quality, and laboratory personnel in design, manufacture, evaluation, and Calibration of measurement standards, instruments, and test systems to ensure selection of approved instrumentation.
Develops calibration methods and techniques based on principles of measurement science, technical analysis of measurement problems, and accuracy and precision requirements.
Conduct Uncertainty & Linearity study for gauges after Verification.
Liase with Sourcing Department/ External Laboratory for RFQ & External Calibration Arrangements.
Communicate with Inter Department for Calibration Re-call notice & IMPTE.
Prepared CER, Purchase Requisition, Gauge Disposition.
Any other responsibility which may be assigned form time to time by Department Head.

Minimum Advanced Diploma & above in Mechanical Engineering or related field.
Demonstrated knowledge QC 7 Tools / FMEA / DOE / 6 Sigma / SPC / 8D.
Experienced in using MS-Office & Statistical Software (JMP, Minitab, Excel etc).