Regional Sales Manager, Mortgage

Regional Sales Manager, Mortgage

Company: RHB Bank Berhad

Job Summary

The Regional Sales Manager, Mortgage will lead and manage a team of mortgage sales professionals within a designated region, driving sales growth and ensuring exceptional customer service in line with RHB Bank Berhad's commitment to our clients.

Job Responsibilities

• Develop and implement strategic sales plans to achieve and exceed regional mortgage sales targets.
• Lead, mentor, and motivate a team of mortgage specialists, fostering a high-performance culture and ensuring continuous professional development.
• Monitor market trends, competitor activities, and customer needs to identify new business opportunities and refine sales strategies.
• Establish and maintain strong relationships with key stakeholders, including real estate agents, developers, and financial advisors, to generate referrals and partnerships.
• Ensure all sales activities and processes comply with internal policies, regulatory requirements, and ethical standards.
• Oversee the entire mortgage sales pipeline, from lead generation and application to approval and disbursement, ensuring a smooth and efficient customer journey.
• Prepare and present regular sales performance reports to senior management, highlighting achievements, challenges, and proposed solutions.
• Act as a primary point of contact for complex customer inquiries and escalations, ensuring timely and satisfactory resolution.

Job Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 8 years of experience in mortgage sales, with at least 3 years in a leadership or managerial role within a financial institution.
• Proven track record of consistently meeting or exceeding sales targets.
• Demonstrated commitment to providing excellent customer service, with a strong focus on client satisfaction and building long-term relationships.
• In-depth knowledge of mortgage products, services, and the Malaysian regulatory landscape.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM software.