Regional Senior Scrum Master

Position Responsibilities

• Own end-to-end delivery health across assigned squads, ensuring consistent and reliable sprint outcomes
• Define and track meaningful delivery metrics, including :
• Drive commitment discipline by tracking planned vs delivered work and improving predictability over time
• Enforce clear Definition of Ready (DoR) and Definition of Done (DoD) to prevent incomplete or ambiguous work entering sprints
• Proactively identify risks and resolve issues impacting delivery timelines with Project Team
• Establish and run cross-functional planning to align priorities, scope, and readiness before sprints
• Bridge gaps between Product Managers, Designers, Tech Leads, and Developers to ensure shared understanding before execution
• Ensure design and requirements readiness ahead of sprint planning to eliminate mid-sprint disruptions
• Act as the central point of coordination for cross-team dependencies and sequencing in a project
• Ensure effective execution of agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives) with a strong focus on outcomes over rituals
• Facilitate Scrum of Scrums / cross-team syncs with clear outcomes
• Coach teams on breaking down work, estimation discipline, and sprint commitment integrity
• Partner with Product Owners to maintain a well-prioritized, refined, and ready backlog
• Actively remove organizational blockers and escalate to Project Manager/Pillar's Lead when necessary
• Support teams in continuously improving delivery practices through actionable retrospectives
• Planned vs Delivered (commitment reliability)
• Cycle time and throughput
• Blocked time and dependency delays
• Work in Progress (WIP)
• Use data to drive improvements and accountability of team members.
• Provide clear, actionable insights into leadership on delivery risks, trends, and improvement areas
• Assess current agile maturity and implement practical, lightweight improvements
• Influence on adopting structured, shift from reactive execution to proactive and outcome driven practices
• Mentor Junior Scrum Masters and uplift overall delivery capability

Qualifications and Experience

• 5+ and above years of experience in Agile delivery, Scrum Master or Delivery Lead roles in complex, multi-team environments.
• Proven track record of transforming chaotic or low-predictability teams into stable, high-performing delivery units.
• Strong experience working across Product, Design, and Engineering in fast-paced environments.
• Hands-on experience managing cross-team dependencies and delivery risks.
• Deep understanding of flow-based delivery, agile metrics, and system-level optimization.
• Additional:
• Experience in Retail, F&B, or high-transaction digital platforms is a plus
• Experience scaling agile across multiple teams
• Agile certifications (e.g., PSM, CSM, PMI-ACP)

a Necessity, not a Luxury