Sales Order Administrator

Summary

Job Short Description: We are seeking an experienced Sales Order Administrator to manage complex customer orders within our Industrial Segment. This role ensures accurate, timely order processing in compliance with company policies and quality standards, while supporting a seamless and positive customer experience. You'll serve as a key liaison between Sales, Customers, Finance, Operations, and other internal teams to facilitate smooth order management from booking through fulfillment.

Job Description

Primary Duties & Responsibilities

• Reconcile and audit customer booking packages in accordance with Global Booking Policy, SOX, and Revenue Recognition Policies.
• Review purchase orders for accuracy and completeness.
• Accurately enter and book orders (including service contracts) in the global Oracle ERP System.
• Collaborate cross-functionally with Finance, Planning, Manufacturing, and Shipping to ensure all terms and conditions are met.
• Maintain effective communication with Sales, Customers, and Internal stakeholders to resolve booking and customer satisfaction issues.
• Ensure bookings meet Service Level Agreements (SLAs).
• Provide timely order status updates and tracking information to internal and external stakeholders.
• Work with Key Account Sales and Service Engineers to support complex customer needs, particularly around scheduling.
• Interpret and apply Incoterms for both domestic and international bookings.
• Proactively manage backlog issues including:
• Order holds
• Scheduling Date Changes
• Support month-end and quarter-end activities to help meet revenue targets.
• Participate in departmental projects aligned with corporate objectives.
• Coordinate and communicate shipping details effectively with customers.

Education & Experience

• A bachelor’s degree in related field with at least 6-8 years of experience in a complex Order Management environment.
• Solid understanding of Revenue Recognition Rules and Incoterms.
• Strong attention to detail and commitment to operational excellence.
• Exceptional written and verbal communication skills (fluent in English).
• Proven ability to manage multiple tasks efficiently in a fast-paced setting.
• Experience with Oracle ERP and Salesforce.com (preferred).

Skills

• Potential Leadership capabilities for career growth
• Possess strong interpersonal skills and enjoy the process of problem-solving
• Work effectively with other team members

Working Conditions

• This role is on hybrid mode (3 days onsite)
• Working hours should remain flexible to accommodate overlapping time zones with both the US and European time zones, while still adhering to a daytime schedule.
• Skeleton support coverage is also required during local holidays
• Required to work shift (1pm to 10.15pm), Monday to Friday.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About the Company

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

About the Organization

Coherent Malaysia (formerly known as II-VI Incorporated) began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, now employs over 3000 employees. Ipoh’s assembly and test site for optical components, transceivers, and wavelength management equipment, remains committed to the expansion of Coherent Corporation, accelerated by the growth of next generation products to meet the increasing demands for network bandwidth and data storage.

Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!