Sales Support Officer

Job Descriptions:

1. Order & Customer Management

• Handle assigned customers and process daily order entry in ERP
• Review customer orders for accuracy of item, quantity, and pricing
• Resolve discrepancies with Sales or escalate to superior when required

2. Inventory & Fulfilment Coordination

• Review inventory and forecast to support order commitments
• Communicate with customers on stock availability and delivery timelines
• Reschedule deliveries based on inventory, production, and transport availability

3. Logistics & Shipment Coordination

• Coordinate truck/container scheduling and loading arrangements
• Liaise with warehouse and customers on container loading plans
• Inform customers on shipment updates, delays, and vessel status

4. Financial & Documentation Control

• Follow up on customer payments and verify with Accounts
• Generate tax invoices for shipments
• Maintain PO filing, documentation, and records
• Update E-invoice systems for specific customers (e.g. B2B, AAB)

5. Returns & Complaint Handling

• Manage RMA process for returns, damages, or shortages
• Liaise with logistics for product disputes (GRN/POD issues) and ensure closure

6. Operational Support & Coordination

• Coordinate pallets/empty bins return for production continuity
• Perform weekly tracking of order fulfilment and sales volume reporting
• Review and report on Customer Forecast vs Actual load to avoid over commit
• Support backup coverage and perform ad-hoc duties assigned by superior

Skills and personalities:

• Minimum Diploma in Business Administration, Supply Chain Management or any related field.
• Able to work independently.
• Basic understanding of order → delivery → invoice → payment.
• Knowledge of inventory availability, production output schedule and coordination with logistic for trucks availability.
• Understanding of customer systems (e.g. E-invoicing platforms like B2B/AAB) .
• Capability to manage documentation (PO, invoice, RMA, shipment records).
• Strong sense of urgency and accountability in meeting timelines.
• As coordinator between external (customers) and internal to make sure customer order commit.
• Willing to perform additional tasks as assigned by superior.
• Willing to work at Taiping. Perak.