Senior Coordinator, Sales Coordination (12-month Contract)

Summary

Please note that this is a 12-month Fixed Term Contract position.

Job Description

Sales Support provides end-to-end support to Sales teams by managing quotations, contracts, bids, customer coordination, campaigns, and rate-related matters to ensure smooth and effective sales execution.

Responsibilities

Sales Support delivers quality support to Sales Execution and Sales Steering teams with the aim to ‘make it work’. This is accomplished through:

• Preparing and sending of rate quotations, follow up with customers after the quotations.
• Coordinating with Trade Management for rate agreement and service contract proposals and special rate offers
• Maintaining contracts and rate agreements, including filing, publishing of rates, service contracts and amendments with the FMC.
• Bids / Tenders management and co-ordination.
• Customer management, which includes inter-departmental coordination for various matters involving customers requests, requirements or disputes.
• Campaign management and co-ordination of mass mailings to customers using Microsoft CRM
• Customer Data Management (Organizational Catalogue)
• Clear customer handover to Customer Service and Assist Customer Service with Problem Solving regarding rates / revenues where needed

Qualifications

• Diploma/Degree with minimum 1-2 years’ relevant Sales Management or Customer Relationship Management experience in liner shipping/transportation industry.
• Fluent in English, both spoken and written
• Strong interpersonal and communication skills, with ability to develop good relationships across all levels
• Motivated, proactive and reliable
• A team player with ability to work under pressure
• Analytical, creative, and efficient way of work
• Well organized with good time management skills
• Willing to take ownership of tasks and responsibility
• Maintains a high level of commitment and work ethic while carrying out duties/responsibilities