Senior/Customer Service Operations Executive, ePension (HK Support)

Job Descriptions:

• Conduct outbound calls to MPF Scheme Employer/Employee to follow up on outstanding transactions, requests or documents.
• Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.
• Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.
• Document and track all interactions and ensure all follow-up actions are completed as required.
• Liaise with other departments to handle customer inquiries and follow-up, which may require further supplementary information or investigation.
• Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations.

Job Requirements:

• Process Diploma or higher educational qualification.
• Fresh graduates are encouraged to apply.
• Working experience in customer service (outbound role) is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive, proactive attitude with the ability to remain calm under pressure.
• Excellent command of spoken and written English, Mandarin and Cantonese to effectively communicate with Mandarin and Cantonese-speaking internal or external parties.
• Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.
• 5.5-day work week: Monday to Friday (full day) and Saturdays (half day).
• 100% work in office.