Senior Executive, Key Account, Intra Asia
Pacific International Lines
Job Responsibilities
Manage and develop a portfolio of strategic customer accounts, ensuring strong relationships, customer satisfaction, and long-term business retention.
Serve as the primary point of contact for assigned key accounts, providing proactive support and ensuring seamless service delivery across all touchpoints.
Respond promptly and accurately to customer enquiries on rates, service offerings, and commercial requirements.
Lead and coordinate tender submissions for key accounts, working closely with Trade, Pricing, and relevant internal stakeholders to ensure timely, competitive, and compliant proposals.
Proactively identify, investigate, and resolve customer issues by collaborating with internal departments and external partners to deliver effective solutions.
Drive business growth within existing accounts by identifying new opportunities, expanding service offerings, and uncovering potential market segments.
Communicate and promote new services, product enhancements, and service changes to customers, ensuring awareness and adoption where relevant.
Monitor market developments, industry trends, and competitor activities to provide commercial insights and recommend account growth strategies.
Conduct regular customer engagements, including business reviews, account discussions, and relationship-building meetings to strengthen partnerships and understand evolving customer needs.
Job Requirements
- Bachelor's degree in Business, Marketing, Logistics
- At least 2 years of experience in key account management, sales, or a related field, preferably in the shipping industry
