SENIOR EXECUTIVE, REGIONAL DATA ANALYTICS & OPERATIONS

Job Description

1. Regional Performance Monitoring & Reporting

• Monitor and track operational and financial performance indicators across hospitals within the region.
• Consolidate monthly regional operational and performance reports.
• Support preparation of dashboards and management reports for the RCEO and hospital leadership.
• Ensure timely collection and validation of operational data from hospitals.
• Monitor performance trends and highlight gaps, risks, and improvement opportunities.

2. Data Analytics & Business Insights

• Analyse operational, financial, and service performance data to identify trends and actionable insights.
• Support deep-dive analysis on hospital operational performance including BOR, ALOS, revenue, patient volume, and service utilization.
• Assist in identifying operational inefficiencies and areas for improvement.
• Prepare analytical presentations, reports, and summaries for management discussions.
• Support benchmarking and comparative analysis between hospitals within the region.

3. Strategic & Operational Support

• Support implementation and tracking of regional strategic initiatives and transformation programmes.
• Assist in monitoring progress of strategic plans and operational action items.
• Coordinate follow-up actions arising from regional operational meetings.
• Support execution and monitoring of operational improvement initiatives.

4. Dashboard & System Management

• Develop and maintain operational dashboards and tracking tools.
• Ensure accuracy, consistency, and integrity of operational data and reports.
• Improve reporting automation and reporting efficiency where applicable.

5. Project Coordination & Tracking

• Support coordination of regional projects and initiatives.
• Monitor project timelines, deliverables, and status updates.
• Assist in preparing project documentation, presentations, and reports.
• Coordinate with hospitals and HQ stakeholders to obtain required updates and information.

6. Stakeholder Coordination

• Liaise with hospital representatives and relevant HQ functions for data collection and reporting purposes.
• Support coordination between hospitals and regional office on operational reporting requirements.
• Assist in facilitating alignment and communication on regional operational initiatives.

7. Continuous Improvement

• Support continuous improvement initiatives related to operational reporting and analytics.

Recommend improvements to reporting processes, data management, and dashboarding approaches.

• Participate in special assignments and ad-hoc projects as assigned by the Manager or RCEO.

Job Requirement

Education:

Bachelor’s degree in business administration, Healthcare Management, Data Analytics, Statistics, Finance, Economics, Information Management, or related field.

Knowledge and Experiences:

• Minimum 3–5 years of relevant working experience in data analytics, business analysis, hospital operations, strategy, or performance reporting.
• Experience in healthcare industry is an added advantage.
• Experience in operational reporting, dashboard management, and data analysis.
• Exposure to project coordination and performance monitoring is preferred.

Skills & Competencies:

Analytical & Problem Solving

• Strong analytical and critical thinking skills.
• Ability to interpret data and identify trends and operational insights.
• Strong attention to detail and accuracy.

Reporting & Data Management

• Ability to manage and consolidate large sets of operational data.
• Good capability in dashboard preparation and reporting.
• Strong organizational and coordination skills.

Communication & Interpersonal

• Good written and verbal communication skills.
• Ability to work collaboratively with hospitals and cross-functional stakeholders.
• Ability to present findings and reports in a clear and structured manner.

Technical Skills

• Proficient in Microsoft Excel, PowerPoint, and Word.
• Familiarity with Power BI, dashboarding tools, or data visualization platforms is an added advantage.
• Basic understanding of hospital operational and financial indicators

Special skills required

• Strong coordination and follow-through capability.
• Ability to manage multiple reporting timelines and priorities.
• Ability to work independently with minimal supervision.
• Strong data management and reporting discipline.

Personal attributes

• High level of integrity and professionalism.
• Proactive, meticulous, and results oriented.
• Strong sense of accountability and ownership.
• Team player with good interpersonal skills.
• Able to work in a fast-paced environment.
• Willing to travel within the region when required.