Senior Manager, IT Ops Systems Implementation

About us

Join DHL Supply Chain as Senior Manager, IT Projects Delivery

Are you an experienced IT professional looking to take ownership of business-critical technology implementations that directly enable customer growth and operational excellence?

At DHL Supply Chain, you will lead end-to-end solution delivery across warehouse and supply chain operations, partnering with business stakeholders, customers, and regional teams to implement innovative technology solutions. This role offers the opportunity to drive large-scale transformations, influence solution design, and deliver projects that create measurable business value.

We are looking for hands-on, delivery-focused professionals with a minimum of 5 years' experience in IT solution delivery, business analysis, systems implementation, or application support, and a proven track record of successfully delivering at least 3 end-to-end projects. Experience in logistics, supply chain, WMS, ERP, or enterprise applications will be highly valued.

If you enjoy solving complex business challenges, engaging stakeholders, and turning ideas into operational outcomes, this is an excellent opportunity to grow your career with the world's leading logistics company.

Responsibilities

1. Roles & Responsibilities

• Lead end-to-end IT/WMS implementation projects from requirements gathering through go-live and stabilization.
• Act as the primary liaison between business users, operations, vendors, and IT teams to ensure successful project delivery.
• Drive project planning, stakeholder management, risk mitigation, testing, cutover, and deployment activities.
• Support customer onboarding, RFQ/RFI solutioning, effort estimation, and implementation planning.
• Ensure projects are delivered within agreed scope, timeline, quality, and budget using DHL project governance standards.

1. Functionality & Solution Enhancements

• Facilitate business requirement workshops and translate operational needs into functional solution designs.
• Prepare and maintain business requirements, functional specifications, process flows, and solution documentation.
• Configure and implement WMS solutions aligned with warehouse and supply chain processes.
• Design and coordinate system integrations, custom reports, labels, and operational enhancements.
• Lead SIT/UAT activities, data migration, deployment readiness, and end-user training.
• Identify continuous improvement opportunities to enhance operational efficiency and system performance.

1. Support & Operational Ownership

• Provide Level 2/3 application support for WMS-related incidents and operational issues.
• Analyze, design, and implement system enhancements and business change requests.
• Support production stability through troubleshooting, root cause analysis, and issue resolution.
• Maintain technical documentation, work instructions, and knowledge base articles.
• Collaborate with regional support teams and vendors to ensure sustainable operational support and knowledge transfer.

Requirements

• Diploma/Bachelor's Degree in Information Technology, Computer Science, Engineering, or equivalent.
• Minimum 5 years of experience in IT solution delivery, business analysis, systems implementation, or application support.
• Proven track record of delivering at least 3 end-to-end implementation projects from requirements gathering to go-live.
• Experience in WMS, Supply Chain, Logistics, ERP, or other enterprise application environments.
• Strong business analysis, stakeholder management, and problem-solving skills.
• Ability to work independently as a hands-on individual contributor while managing project workstreams and deliverables.
• Exposure to Manhattan Active WM, Blue Yonder, SAP, Oracle, or similar enterprise platforms will be advantageous.
• Strong communication skills with the ability to engage both business and technical stakeholders.