Senior/Patient Service Associate, Call Centre

Job Description:

You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms.

Requirements:

· GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably

· Experience in call centre, customer service or healthcare industry will be advantageous

· Excellent team player with strong interpersonal and communication skills

· Customer-oriented and highly adaptable in a dynamic and fast-paced environment

· Proficient in Microsoft Office applications

· Able to commit to rotating shifts, including weekends & public holidays