Senior Patient Service Associate (Kaki Bukit)

Job Description

We are seeking a dedicated and service‐oriented Senior Patient Service Associate (SPSA) to be part of our frontline team. As the first touchpoint for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‐to‐day clinic operations while delivering efficient, compassionate, and patient‐centred service.

Key Responsibilities

• Patient Registration & Appointments

Manage patient registration, schedule appointments, and ensure accurate data entry.

• Billing & Enquiries

Handle billing, payments, and patient enquiries promptly and professionally.

• Referrals & Coordination

Facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care.

• Service Excellence

Manage patient feedback, support service recovery efforts, and uphold service standards.

• Clinic Operations Support

Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Requirements

• Minimum GCE ‘O’ Level or equivalent qualification
• Strong communication and interpersonal skills
• Basic computer literacy and willingness to learn clinic systems
• Customer‐oriented with a positive, professional attitude
• Ability to work half-day on Saturdays