Senior Product Data Analyst, Shop Chatbot & AI Chat

Job Description

• Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issues
• Design and maintain dashboards and reports to support product, operations, and engineering teams
• Monitor key performance metrics (e.g., intent recognition rate, response time, user satisfaction) and provide actionable insights
• Collaborate with data scientists, product managers, and engineers to support business decisions and product improvements
• Contribute to model evaluation and A/B test analysis, generating insights for continuous system optimization

Requirements

• Bachelor’s degree or above in any discipline; majors in Statistics, Computer Science, Mathematics, or related fields are preferred
• Minimum 3 years of working experience with SQL, A/B testing and, prior project experience with large datasets
• Familiarity with Python, R, or other data analysis tools is a plus
• Experience with data visualization tools (e.g., Tableau, Power BI, Looker) is an advantage
• Strong analytical thinking, communication skills, and team spirit
• Passion or interest in chatbot products, AI technologies, or natural language processing is a plus