Senior Relationship Manager, Affluent Mortgage

An Affluent Mortgage Relationship Manager must possess good interpersonal and negotiation skills, to manage both internal and external stakeholders, as well as high net worth Customers. The Affluent Mortgage Team supports other business unit’s pursuit of deepening relationship with their Customers, by providing adequate advisory and support in personalizing a property Loan based on their needs.

The Relationship Manager supports Human Resource in handling Staff’s application for Mortgage & Renovation Loans.

Responsibilities

1)Sales Advisory

• Handle Staff application of Singapore Mortgage Loans, Overseas Mortgage Loans, Renovation Loan.
• Support Hybrid ETL for Private Wealth clients.
• Acquisition of Singapore Mortgage Loans.
• Retention of Private Wealth customer Mortgage Loans.
• Acquisition of Overseas Mortgage Loans.
• Achieve annual target for Loans Booking.
• Ensure no negative internal stakeholder feedback.

2)Customer

• Work towards achieving a well-rounded customer journey for Mortgage customers, in terms of customer needs and wants.
• Include active cross-selling of products i.e. Retail loans, Overseas Mortgage, Business Term Loans and Trade Finance.
• Ensure no customer complaints and no operational lapses when handling high net worth customers.

3)Stakeholders Engagement

• Form partnerships & create value with stakeholders i.e. Private, Premier and Privilege Wealth segments, Global Banking, Business Banking and RSME.
• Adequate handing of internally referred loans from other Business Units.

Skills

• Consumer-Finance
• Mortgage-Sales
• Relationship-Management
• Sales-Driven
• Mortgage-Loans
• Customer-Service

Requirements

• Bachelor's Degree/University Degree from a recognised educational institution in any discipline, or with relevant/equivalent mortgage experience.
• Possesses strong interpersonal skills for relationship building with high net worth individuals.
• Independent & possesses strong problem-solving skills.
• Highly sales driven and able to work under pressure
• Demonstrates clear written and effective communication skills.
• Proven Mortgage Sales experience is an advantage.
• Positive attitude + good customer service skills.
• Familiarity with MAS 632, MAS 645 notices, regulatory compliance and legal aspects of Mortgage Loans preferred