Senior Service Supervisor

Job description

Reporting to the Café Manager / Assistant Café Manager, the Senior Service Supervisor supports the day-to-day café operations, ensuring smooth service delivery, operational efficiency, and a positive customer experience. The role will oversee service crew operations during shifts, support team coordination, and ensure compliance with operational standards, food safety, and workplace safety requirements.

Responsibilities

• Support and supervise daily café operations to ensure smooth service flow, operational readiness, and timely resolution of operational issues during shifts
• Operationally hands-on during service periods to support customer service, beverage preparation, cashiering, and overall café operations
• Oversee service and beverage preparation standards, ensuring consistency in product quality, presentation, speed of service, and customer experience
• Coordinate manpower deployment during shifts to ensure sufficient staffing coverage and operational efficiency during peak periods
• Support inventory management, stock replenishment, and minimise operational wastage through proper handling and storage practices
• Possess basic operational knowledge of coffee equipment and support simple troubleshooting, cleaning, and maintenance of coffee machines and grinders
• Guide and coach service crew on operational procedures, customer service standards, food safety, hygiene, and workplace safety requirements while fostering teamwork and a positive working culture

Requirements

• 2–4 years of experience in café, coffeehouse, QSR, or F&B operations, with supervisory experience preferred
• Strong customer service orientation with a friendly, energetic, and people-centric personality
• Good operational and team coordination skills in a fast-paced environment
• Basic knowledge of coffee equipment operations and café operational procedures will be an added advantage