Service Associate - Housekeeping

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department: Housekeeping

Reports To: Executive Housekeeper

Job Summary: The Service Associate – Housekeeping is responsible for cleaning, servicing, and maintaining guest rooms and assigned areas to ensure high standards of cleanliness, comfort, and presentation. The role supports a positive guest experience by ensuring rooms are well-prepared, replenished, and maintained in a timely and efficient manner.

Key Responsibilities:

• Prepare and organize guest rooms for arrival, stayover, and departure guests.
• Change bed linens and replace towels in accordance with hotel standards.
• Conduct room inspections to ensure cleanliness and proper room setup.
• Report lost and found items following established procedures.
• Maintain housekeeping equipment and ensure sufficient stock of cleaning supplies.
• Adhere to departmental procedures, health and safety regulations, and quality standards.

Skills and Qualifications:

• Strong verbal and written communication skills in English and Bahasa Malaysia; proficiency in additional languages is an advantage.
• Strong attention to detail and consistency in maintaining standards
• Good time management skills with the ability to complete tasks efficiently.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.