Service Operations Executive - Medical Industry (Up to $5,000 per month)

Your new company

Our client is a well-established distributor of laboratory and scientific equipment, serving customers across research institutions, healthcare facilities, universities, and industrial laboratories. With a strong reputation for quality products and technical expertise, the company is committed to delivering exceptional after-sales service and operational excellence to its customers.

Your new role

As a Service Support Executive, you will play a critical role in supporting the service operations team to ensure the smooth coordination of maintenance, repair, and installation activities for laboratory equipment.

Key responsibilities include:

• Coordinating preventive maintenance schedules, breakdown calls, and service requests
• Preparing service quotations, contracts, and related documentation
• Following up on service jobs to ensure timely completion and customer satisfaction
• Maintaining accurate service records, reports, and databases
• Liaising with customers, service engineers, vendors, and principals on service-related matters
• Supporting spare parts ordering, inventory tracking, and warranty administration
• Utilizing ERP systems such as SAP or SAGE to support service and inventory operations
• Collaborating closely with internal stakeholders to ensure efficient service delivery

What you'll need to succeed

To be successful in this role, you will ideally possess:

• A Diploma or Degree in Business, Science, Engineering, or a related discipline
• At least 3 years of experience in service coordination, customer support, operations support, or a similar function
• Experience within the scientific, laboratory equipment, medical devices, or related industries would be advantageous
• Strong organizational skills with the ability to manage multiple priorities effectively
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office applications, particularly Excel
• Familiarity with SAP, SAGE, or other ERP systems
• A customer-focused mindset with strong attention to detail and problem-solving abilities

What you need to do now

If you're interested in this role, please reach out to me at [email protected] .

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1985870

EA License number: 07C3924

Company Registration number: 200609504D

#1291348 - Darrell Eng