Specialist, Network Service Support

JobSummary

Manage customer complaints related to mobile network services by investigating issues, coordinating with internal teams, and ensuring timely resolution to deliver a high-quality customer experience.

The Day-to-Day Activities

• Manage and resolve customer complaints related to mobile Data, Voice, and SMS services by working closely with customers and internal teams.
• Investigate network issues, identify root causes, and recommend solutions to ensure reliable network performance and customer satisfaction.
• Monitor and respond to customer complaints received through multiple channels, ensuring timely updates and resolution.
• Participate in a rotational standby schedule to support urgent network-related customer issues after office hours.
• Support network-related projects and ad hoc assignments while ensuring tasks are completed in line with team KPIs and service levels.
• Continuously improve technical knowledge and stay updated on telecommunications technologies and industry best practices.

About You

• Bachelor's Degree in Electronics, Telecommunications Engineering, or a related field.
• Fresh graduates are encouraged to apply. Candidates with at least 2 years of experience in telecommunications, network operations, or customer complaint handling are preferred.
• Good understanding of mobile network services, LTE/5G technologies, network troubleshooting, and call flows.
• Strong problem-solving, communication, and multitasking skills with the ability to work effectively with cross-functional teams.
• Willing to learn, adapt to new technologies, and participate in an on-call standby rotation.